Introduction
The hospitality industry has made some remarkable growth in recent years and it has now become one of the largest industries in the world, contributing significantly to the global economy. This sector has shown remarkable resilience even in the face of continued pandemic situation and impending business upheavals (Marco-Lajara et al. 2022). This has helped the hospitality industry in continuing its operations through technology, product & service innovation (Li et al. 2021). Because of this reason, hospitality industry has emerged as a key career option for students. This report aims to explore and discuss hospitality industry as a viable career option. Subsequently, the report sheds light on various operational aspects including issues, compliances, products & services, work ethics etc. so as to become more aware of this industry.
This section of the report sheds light on various operational aspects of the hospitality industry including issues, compliances, products & services, work ethics etc.
The hospitality industry has witnessed some significant changes in the wake of Covid-19 pandemic. Consequently, a whole new set of hosting standards have been introduced. This situation has transformed each and every aspect of the hospitality experience, including both back-of-house and front-of-house with safety being the biggest concern. Therefore, in an effort to comply with the changing needs of the market and customers’, clear dividers are created in an effort to meet customers’ new demands, clear dividers have been created, dishes are transformed to healthier and more indulgent versions of older selves (Jackson 2021). Besides, beverage dispensers have also been modified, and presentation has grown to be just as essential as the food itself in an effort to comply with emerging requirements. In addition, smart and sustainable hotels with technology explosion in the form of robot staff, AI and voice-based room services etc. have now become the new normal in this industry.
Hospitality industry is continually exposed to numerous challenges to cope with ever-increasing business trends and consumer expectations. As markets are reopening after Covid-19 and the industry has started growing, it is struggling to keep up with current trends, requirements and demands. A recent report lists out key challenges faced by hospitality industry in these testing times (Environmental Scan 2015).
Hospitality industry offers a very diverse and promising career path to students wishing to start their career in this industry. I wish to start my career in front office department and I am very passionately preparing for it. This department involves multiple job roles such as Porter, Bell Desk Attendant, Receptionist, Cashier, Concierge etc. (Future Group 2015); and I would like to start my career as Front Office Manager and with subsequent years of experience I intend to go up the ladder to serve as General Manager for some global hospitality business. With this role I, would have to plan reservations & room allocations as well as manage and coach the front-desk employees at the hotel. I will have to ensure that visitors are handled politely, that issues and concerns are addressed, and that have had a pleasant experience.
There will always be several employment rights-related counsels that we might seek in the workplace regardless of whether we love our careers or despise going into the office every day. For instance, there may be situations involving WHS conditions of the workplace, list of acceptable activities, wage rights etc. where employees can seek advice on their rights and responsibilities. Apart from this, the Restaurant and Catering Industry Association also runs a few schemes and programs to deal with quality and compliance issues. For example, “Gold License Accreditation Scheme” refers to the symbol of quality that restaurants are required to obey while recruiting caterers (Restaurant & Catering, 2022). This scheme caters to the quality and standards of food safety, work and service standards, professionalism etc.
On the other hand, “Green Table Accreditation” is another education & certification program which recognizes catering and hospitality businesses such as restaurants or cafes to share their contribution in reducing their environmental impact (Udawatta et al. 2020).
The technology revolution now sweeping the hospitality sector has transformed previously unimaginable solutions into essential hospitality amenities, completely changing the face of this industry. The list provided below outlines three key technologies that have the potential to completely transform this sector in coming years.
The success of any hospitality business greatly depends on the work ethics followed by the organisation and its employees. The list provided below outlines a few key work ethics for the hospitality industry:
The data gathered above is of greater importance to me. It brings a greater depth of key knowledge and insights on hospitality industry, service standards, quality and safety accreditation etc. These things can help me shape my understanding and vision to follow the desired career path and accomplish my career goals.
References
Environmental Scan, 2015. Tourism, travel and hospitality. [online] Available at: <http://futuragroup.com.au/eCoach/toolbox/General/2015-SSA-Escan-TTH.pdf> [Accessed 28 June 2022].
Future Group, 2015. Hospitality Industry Sector Career Path. [online] Available at:<http://www.futuragroup.com.au/eCoach/toolbox/General/hospcarpaths.pdf> [Accessed 28 June 2022].
Jackson, B., 2021. The trendiest food and drink experiences - Tourism Australia. [online] Available at: <https://www.australia.com/en-in/things-to-do/food-and-drinks/australias-trendiest-food-and-wine-experiences.html> [Accessed 28 June 2022].
Keane, N. 2018. 7 technologies transforming the restaurant industry. [online] Available at: <https://www.fastcasual.com/articles/7-technologies-transforming-the-restaurant-industry/> [Accessed 28 June 2022].
Li, Z., Wang, D., Abbas, J., Hassan, S. and Mubeen, R., 2021. Tourists’ health risk threats amid COVID-19 era: role of technology innovation, Transformation, and recovery implications for sustainable tourism. Frontiers in Psychology, 12.
Marco-Lajara, B., Úbeda-García, M., Ruiz-Fernández, L., Poveda-Pareja, E. and Sánchez-García, E., 2022. Rural hotel resilience during COVID-19: the crucial role of CSR. Current Issues in Tourism, 25(7), pp.1121-1135.
Restaurant & Catering, 2022. Accreditation & Best Practices. Accreditation & Best Practice - Restaurant and Catering Industry Association of Australia Inc. [online] Available at: <https://www.rca.asn.au/accreditation-best-practice> [Accessed 28 June 2022].
Udawatta, N., Zuo, J., Chiveralls, K. and Zillante, G., 2020. From green buildings to living buildings? Rating schemes and waste management practices in Australian educational buildings. Engineering, Construction and Architectural Management.
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