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Group Project MBIS602

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Table of Content:

 SN

Chapter No.

Name

Page No.

1

1

Introduction

3

2

2

Analysis of scope

5

3

3

Project Schedule

8

4

4

Logical Design Description

9

5

4.1

Pie Charts

9

6

4.2

Case Diagram

10

7

4.3

Entity Diagram

10

8

5

Recommendation of solution

11

9

6

Prototype

12

10

6.1

Front page

12

11

6.2

Our Services

16

12

6.3

Our Promise

19

13

6.4

Business Process

20

14

6.5

Owner

22

15

6.6

Contact Us

24

16

-

References

28

 

  1. Introduction

It is a carpet cleaning company named “Canterbury Carpet Pro & Cleaning”.  Carpet Pro & Cleaning is a small Christchurch-based business that has been in operation for over 8 years. The company is owned and operated by Andy Burch. Despite the competitive environment from companies like Sun Carpet Cleaning Christchurch, Canterbury Carpet Pro & Cleaning company has established itself with a sound reputation for delivering professional services to residential homes in the surrounding community [1].

Canterbury Carpet Pro & Cleaning provides a standard set of services focusing on the commercial and residential carpet and house cleaning for clients. The services offered include [2]:

  1. Comprehensive carpet cleaning services, which ensures dirt and allergens are removed thoroughly without leaving the excess water or the sticky residue. It is often experienced from DIY carpet cleaning machines.
  2. Professional domestic cleaning services with well trained and experienced cleaning technician.
  3. Specialized indoor environment monitoring and testing, for example, property Meth test, indoor formaldehyde test, and mold

The diagram below is showing the context diagram for the functionality of the company. This diagram defines the limitations between system, management, other part of system and its environment. It is high level view of a system. It is show flow of working between Order system, manager, technician, scheduler and customer. Processes implemented among them are as follows:

  1. Customer – order system process:
  2. Login verification
  3. Customer login
  4. Customer payment and appointment request
  5. Work order and generating invoice
  6. Manager – order system process:
  7. Report request and produced
  8. Scheduler – order system:
  9. Appointment and its confirmation
  10. Order system – technician process:
  11. Work assignment
  12. Order completion

The company will employ very professionals and highly skilled persons to have the following role [3]:

  1. A manager who will be Owner
  2. Marketing executive/sales executive
  1. An accountant or say Cashier
  2. An executive for Client Service
  3. Carpet Cleaners
  4. And Truck Driver
  1. Analysis of Scope

Here the scope of this system is given below:

  1. the client can make an online appointment or offline appointment via the website. It will be very user familiar or client/customer support system.
  2. This software system should have a function in which an automatic report can be generated for managers.
  3. The system should have all information or data about a client or customer like name, contact name, contact address, contact phone, contact email and contact fax.
  4. This system should show information about the client whether they are one – time client, recurring job client or multi visits user.
  5. This system should place an order online from the client - end and as well send it to the company’s
  6. When work was completed at the company’s end and payment is done by the client then an invoice should be sent to the client via email or any other electronic
  7. Every morning This system should generate the vehicle route according to the appointment entry from the client.
  8. This system should manage the stock of cleaning material, it should keep track of chemicals, tools, and
  9.  It should keep the online accounting system and track record of incoming and outgoing money.

With time, this business is expanding tremendously. And the question arises in front of the owner that; are they charging enough for the services? Is profit enough? He should make more money but parallelly he is having more expenses like new truck and employee. and probably with the expanding the business, he would have new go down to store chemicals and cleaning materials. If He will buy in bulk, he may get more discount on chemicals and cleaning materials.  More questions coming with the expansion of a business like:

  1. What will go to occur with the expansion of business?
  2. How will he be stand in this business?
  3. How will he compete in the cleaning service market?
  4. What will be the growth of business if he is not charging enough or too much?

Some carpet cleaning related problems are given below:

  1. Premature thinning.
  2. Loss of pile thickness.
  3. Furniture indentation.

Some of the common problems occurs while cleaning the carpet, like:

  1. Potholes: A failure in structure.
  2. Dark doorways: To become
  3. Solid walkway: Hard way of walking.
  4. Carpet reversal: pooling or water making of carpet.
  5. Project Schedule

The project schedule is mentioned in the given table. It is done by our group. It was great to work as a team. We had a good working experience. We did our work as per we decide or within a time limit which we created earlier.

Sr. No.

Task

Due Days

Remark

1

Literature Review

5 days

Done

2

Scope Analysis

2 days

Done

3

Logic Design

2 days

Done

4

Prototype Design

4 days

Done

5

HTML main page

4 days

Done

6

HTML Services page

2 days

Done

7

HTML Promise Page

2 days

Done

8

HTML process page

2 days

Done

9

HTML owner page

2 days

Done

10

HTML contact page

2 days

Done

11

Report Writing

4 days

Done

12

Printing and Binding

1 day

Done

 

  1. Logical Design Description

Logic design description is given in 3 parts that is pie chart (it shows the cleaning object detail that how the business flow), case diagram (it shows the functionality flow of our company) and entity relationship diagram (it shows the relation among customer, order, and technician).

  • Pie Chart: Pie chart given below shows our own carpet and pro cleaning business. It is giving percentage wise classification of our business. By this chart we can understand, which part of our business is giving more profit or less profit. We will explain it by table also.

Sr. No.

Business Area

Percentage of order

1

Carpet cleaning

51.2

2

Tile & grout cleaning

14.3

3

Vinyl cleaning

11.8

4

Hardwood Cleaning

7.2

5

Luxury vinyl tile cleaning

8.1

6

Laminate cleaning

4.6

7

Stone cleaning

1.5

8

Other

1.3

 

  • Case diagram:

This diagram shows customers relation with the company. It is a representation of different cases (such as order for carpet cleaning, payment done, and feedback registered) in which customer is involved.

Case diagram for our system

  • Entity relation Diagram: Entity relation diagram for our business shows the relationship and workflow among customer, order, and Which includes sales, production, procurement and payroll. It is given below:
  1. Recommendation of a solution

Here we made Canterbury Carpet Pro & Cleaning company an IT-based solution. We provide it an HTML platform to interface with the customer [4]. The first “main.html” page is a front site page. It is showing the company’s history and about the company. This page will show the route scheduling when the order will get placed. In addition, on this page we have provided some links that are given below:

  1. Our services: this page is showing the services offered by the company Canterbury Carpet Pro & Cleaning. It is showing account detail like incoming and outgoing and also it is making inventory stock reflection at the manager’s end when the inventory form will get filled by a technician.
  2. Our promise: this page is showing the company’s well doing towards the clients. It says what the work which we assure to complete is.
  3. Business Process: it is showing the techniques used by the company to clean the carpet.
  4. Owner: it is showing the owner’s message, name, and other details. It is introducing owner of the Canterbury Carpet Pro & Cleaning company.
  5. Contact Us: it is showing contact information of the Canterbury Carpet Pro & Cleaning company such as Address, Phone Number and E-mail ID. It is sowing form for existing clients and for new users as well. When the user will fill the form company may get all database regarding that.

It is a very user-friendly IT system. It will connect directly with the customer and new inquiries. It includes marketing aspects as the first page is showing why you should choose us. This IT platform is fulfilling the all system requirement.

  1. Prototype (Screen Shots)

As the above point recommendation is saying about all the pages of the IT support system. Here we are attaching all screenshots. And the code will be in the different file.

Front Page:

Code:

<html>

<head>

<title>

  Canterbury Carpet Pro & Cleaning </title><a align="center">

<style type="text/css">

  body {

    font-family: Georgia, "Times New Roman",

          Times, serif;

    color: purple;

    background-color: white }

ul.navbar {

    position: absolute;

    top: 3em;

    left: 0.1em;

    width: 9em }

  h1 {

    font-family: Helvetica, Geneva, Arial,

          SunSans-Regular, sans-serif }

ul.navbar li {

    background: white;

    margin: 0.5em 0;

    padding: 0.3em;

    border-right: 1em solid black }

  ul.navbar a {

    text-decoration: none }

  a:link {

    color: blue }

  a:visited {

    color: purple }

  </style>

</head>

<body>

<h1>  Canterbury Carpet Pro & Cleaning </h1>

<center> <img src="icon.png" width=600 height=200 align="center"> </center>

<a style="font-family:forte; color:white;"

<h4>

<ul class="navbar">

 <li>

<a href = "services.html"> Our services </a></li>

<li><a href = "promise.html">Our Promise</a></li>

<li><a href = "process.html">Bussiness Process</a></li>

<li><a href = "owner.html" > Owner </a></li>

<li><a href = "contact.html">Contact Us </a></li> </ul>

</h4>

<hr>

<h2 align="center">About us</h2>

<center><p>Carpet Pro & Cleaning a small Christchurch-based business that has been in operation for over 8 years.</p>

<p>The company is owned and operated by Andy Burch and he started the business just after completing a B.Com. in management at the University of Canterbury.</p>

 <p>Canterbury Carpet Pro & Cleaning has established itself with a sound reputation for delivering professional services to residential homes in the surrounding community..</p>

</center>

 </a></hr>

<hr>

<br>

<img src="icon1.png" width=400 height=250 align=right ></hr>

<h3><span style="color: purple;"><strong>Why choose us for Carpet Cleaning?</strong></span></h3>

<ul>

<li><span style="font-size: 12px; color: #19aaff;"><strong>Family run business</strong></span></li>

<li><span style="font-size: 12px; color: #0099ff;"><strong>Over 8 years experience</strong></span></li>

<li><span style="font-size: 12px; color: #0099ff;"><strong>Fully trained &amp; certified</strong></span></li>

<li><span style="font-size: 12px; color: #0099ff;"><strong>Fully insured</strong></span></li>

<li><span style="font-size: 12px; color: #0099ff;"><strong>No VAT to pay</strong></span></li>

<li><span style="font-size: 12px; color: #0099ff;"><strong>Sign written van</strong></span></li>

<li><span style="font-size: 12px; color: #0099ff;"><strong>FREE Deodoriser</strong></span></li>

<li><span style="font-size: 12px; color: #0099ff;"><strong>FREE  stain removal</strong></span></li>

<li><span style="font-size: 12px; color: #0099ff;"><strong>Residential &amp; Commercial</strong></span></li>

<li><span style="font-size: 12px; color: #0099ff;"><strong>We move the furniture</strong></span></li>

<li><span style="font-size: 12px; color: #0099ff;"><strong>End of tenancy specialist</strong></span></li>

</ul>

<h6>

<a href="../file-path/ismap.map"> <img ismap src="../file-path/image-map.jpg" alt="Route scheduling"> </a> <br><br><br>

<i><a href="#top">Back to top of page </a></h6></i>

<small><p>Canterbury Carpet Pro & Cleaning © All Rights Reserved. <br><br> </p></small>

</body>

</html>

Our Services:

Code:

<html>

<head>

<title>

  Canterbury Carpet Pro & Cleaning </title><a align="center">

<style type="text/css">

  body {

    font-family: Georgia, "Times New Roman",

          Times, serif;

    color: purple;

    background-color: white }

  </style>

</head>

<body>

<h1>  Canterbury Carpet Pro & Cleaning </h1>

<a allign=left <p>Canterbury Carpet Pro & Cleaning Company is offering the following services;</p>

<ul><li>Commercial Carpet Cleaning</li>

<li>Residential Carpet cleaning</li>

<li>Stain Removal services</li>

<li>Carpet deodorization services</li>

<li>Dyeing used rugs</li>

<li>Rug Damage Restoration Services,</li>

<li>Ventilation duct cleaning</li>

<li>Carpet Restoration services</li>

<li>Carpet Repair services</li>

<li>Other related services</li></ul></a>

<form action="/action_page.php">

  <fieldset>

    <legend>Inventory Form:</legend>

    Customer name:<br>

    <input type="text" name="firstname" "><br>

    Technician name:<br>

    <input type="text" name="lastname" ><br>

Customer ID:<br>

    <input type="number" name="Customer ID" ><br>

Address:<br>

    <input type="text" name="address" ><br>

Order ID:<br>

    <input type="text" name="City" ><br>

Chemical1 used:<br>

    <input type="text" name="State" ><br>

Chemical2 use:<br>

    <input type="text" name="Zip" ><br>

Amount received from Client:<br>

    <input type="text" name="Phone" ><br>

Expenses:<br>

    <input type="text" name="E-mail" >

    <input type="submit" value="Submit"></field> 

</form>

</body>

</html>

Our promise:

Code:

<html>

<head>

<title>

  Canterbury Carpet Pro & Cleaning </title><a align="center">

<style type="text/css">

  body {

    font-family: Georgia, "Times New Roman",

          Times, serif;

    color: purple;

    background-color: white }

  </style>

</head>

<body>

<h1>  Canterbury Carpet Pro & Cleaning </h1>

<a allign=left <p>Canterbury Carpet Pro & Cleaning Company will keep our promise of:;</p>

<ul><li>Providing a good customer experience, with a well-trained crew.</li>

<li>Guarantee client satisfaction.</li>

<li>Outstanding reputation and appearance.

</li>

<li>Long-lasting relationships with clients</li>

<li>Having affordable rates.</li>

</a>

<center> <img src="icon2.png" width=600 height=200 align="center"> </center>

</body>

</html>

Business Process:

Code:

<html>

<head>

<title> 

Canterbury Carpet Pro & Cleaning </title><a align="center">

<style type="text/css">

  body {

    font-family: Georgia, "Times New Roman",

          Times, serif;

    color: purple;

    background-color: white }

  </style>

</head>

<body>

<h1>  Canterbury Carpet Pro & Cleaning </h1>

<h2>Our Carpet Cleaning Process</h2>

<a align=left><ul>

<p>Canterbury Carpet Pro & Cleaning provides a standard set of services focusing on commercial and residential carpet and house cleaning for clients. The services offered include:</p>

<p>1. Comprehensive carpet cleaning services, which ensures dirt and allergens are removed thoroughly without leaving excess water or the sticky residue often experienced from DIY carpet cleaning machines</p>

<p>2. Professional domestic cleaning services with well-trained and experienced cleaner.</li></p>

<p>3. Specialised indoor environment monitoring and testing, e.g. property Meth test, indoor formaldehyde test and mould inspection.</p>

<p>Andy usually visits each client once per week, although some clients require fortnightly or monthly services. He sometimes has to go out for emergency service, like after heavy rains and pipe leaking. On occasions too, some customers may require special one-off services.</p></ul>

<center><img src="icon3.png" width=400 height=600 align="center"> </center>

</body>

</html>

Owner:

Code:

<html>

<head>

<title>

  Canterbury Carpet Pro & Cleaning </title><a align="center">

<style type="text/css">

  body {

    font-family: Georgia, "Times New Roman",

          Times, serif;

    color: purple;

    background-color: white}

  </style>

</head>

<body>

<h1>  Canterbury Carpet Pro & Cleaning </h1>

<img src="icon4.png" width=200 height=200 align="center">

<a allign=left <b><h2><p>Owners:</p> </h2></b>

<p>we are proud to provide first-rate service and quality workman-ship. became 100% owner operated providing customers with the best service and equipment available in the area. Carpet Pro, we as both owner and operator, can offer you honest work at fair prices.</p>

<ul><li>Andy Burch</li>

<li>Bella</li>

</a>

</body>

</html>

Contact Us:

Code:

<html>

<head>

<title>

  Canterbury Carpet Pro & Cleaning </title><a align="center">

<style type="text/css">

  body {

    font-family: Georgia, "Times New Roman",

          Times, serif;

    color: purple;

    background-color: white }

  </style>

</head>

<body>

<h1>  Canterbury Carpet Pro & Cleaning </h1>

<a align=right <b><h4><p>address:</p> </h4></b>

 <p>Canterbury Carpet Pro & Cleaning <br> Plot No.- XXX <br> Street- XX<br> City</br></p>

</a>

<a align=right <b><h4><p>Phone:</p> </h4></b>

<p> 0000000000</p>

</a>

<a align=right <b><h4><p>E-mail:</p> </h4></b>

<p>Carpetcleaning@CCPC.com</p>

</a> 

<form action="/action_page.php">

  <fieldset>

    <legend>Customer Form:</legend>

    First name:<br>

    <input type="text" name="firstname" "><br>

    Last name:<br>

    <input type="text" name="lastname" ><br>

Customer ID:<br>

    <input type="number" name="Customer ID" ><br>

Address:<br>

    <input type="text" name="address" ><br>

City:<br>

    <input type="text" name="City" ><br>

State:<br>

    <input type="text" name="State" ><br>

Zip:<br>

    <input type="text" name="Zip" ><br>

Phone:<br>

    <input type="text" name="Phone" ><br>

E-mail:<br>

    <input type="text" name="E-mail" >

    <input type="submit" value="Submit">

  </fieldset>

</form>

<span style="font-weight:bold;"><span style="font-family:oswald-extralight,oswald,sans-serif;"><span class="color_11"><span style="font-size:20px;">Fill out the form below &amp; we&#39;ll get back to you ASAP</span></span></span></span></p></div><div style="top:;bottom:;left:;right:;width:490px;height:198px;position:" class="style-jp5wa9yh" data-state="     desktop left" id="comp-jp1f0yls"><form role="form" aria-label="contact form" novalidate="" id="comp-jp1f0ylsform-wrapper" class="style-jp5wa9yhform-wrapper"><div id="comp-jp1f0ylswrapper" class="style-jp5wa9yhwrapper"><ul class="style-jp5wa9yh_row style-jp5wa9yh_form"><class="style-jp5wa9yh_col style-jp5wa9yh_left"><div><input type="text" id="field1" aria-invalid="false" name="Name" value="" class="" placeholder="Name" data-aid="nameField"/><input type="text" id="field2" required="" aria-invalid="false" name="Email" value="" class="style-jp5wa9yh_required" placeholder="Email *" data-aid="emailField"/><input type="text" id="field3" aria-invalid="false" name="Subject" value="" class="" placeholder="Subject" data-aid="subjectField"/><input type="tel" id="field4" aria-invalid="false" name="Phone Number" value="" class="" placeholder="Phone Number" data-aid="phoneField"/></div>

<class="style-jp5wa9yh_col style-jp5wa9yh_right"><textarea name="How may we assist you?" required="" class="style-jp5wa9yh_required style-jp5wa9yhfieldMessage" placeholder="How may we assist you? *" data-aid="messageField" id="comp-jp1f0ylsfieldMessage"></textarea></ul><div class="style-jp5wa9yh_foot"><span aria-live="polite" class="style-jp5wa9yh_success style-jp5wa9yhnotifications" id="comp-jp1f0ylsnotifications"></span><button type="submit" id="comp-jp1f0ylssubmit" class="style-jp5wa9yhsubmit">Send</button></div></div></form></div><div data-packed="true" style="top:;bottom:;left:;right:;width:389px;height:auto;position:;pointer-events:none" class="txtNew" id="comp-jp1hpwwb"><p class="font_8" style="font-size:34px; text-align:center;"><span style="font-weight:bold;"><span style="font-family:oswald-extralight,oswald,sans-serif;"><span style="font-size:34px;"><span class="color_11">

</body>

</html>

References

  • Hurley, A. (1995). Environmental Inequalities: Class, race, and industrial pollution in Gary, Indiana, 1945-1980. Univ of North Carolina Press.
  • Powell, T. A. (2010). HTML & CSS.: The Complete Reference. The McGraw-Hill Companies
  • West, A. W., & Zack, A. (2012). Practical HTML5 Projects. Apress.
  • Graham, I. S. (1995). The HTML Sourcebook. John Wiley & Sons,

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