Question Preview:With reference to the concepts and theory learned, students are required to draw a service blueprint of the service process that they have consumed recently and write a report on service experience improvement based on their analysis of service process. The blue print and report will be based on student experience and research: 1)Service Blueprint Requirements: 'Consider a hospitality and tourism service that you have consumed recently. Draw a service blueprint that describes the services process involved at each step. Identify fail points, process time, and activity time etc, in servic...
Solution Preview:The given assignment is about the operational challenges and customer dimensions of the Belmont Herane Hotel. The hotel industry is the need of every people while staying out of home.Changing customers’ needs and improved services is very crucial for its immense success. In this paper, it will also explain the challenges faced by the operation management along with the key factors to satisfy the potential and prospective customers.
This report aimed to develop a critical understating of the various accounting software by evaluating the cloud-based accounting software in regards to businesses and then suggest the most appropriate accounting software to a chosen company such as Woolworth. The findings of the current report reflected that the company has key activities like manage, organize, maintain its store staff, develop various strategies for the business, billing for their products, maintain their transactions, and records them and handle their conflicts, etc. Similarly, its other activities related to revenue and expenditure cycle also includes sales and purchase related practices. Moreover, some internal controls are found weak in Woolworth due to which company has risks like segregation of duties, major frauds, poor corporate governance, improper monitoring of managerial opportunistic behavior.