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Current issues in staffing the organization re: Service industry

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Critical essay: Current issues in staffing the organization re Service industry Current research indicates that for guest interaction positions, many venues are choosing to recruit not on hard skills – but on soft skills (teamwork, problem-solving, self-management etc). However, many Managers are confusing soft skills with personality traits as measuredby a personality type indicator test and this brings into question the legality, validity andreliability of such selection process (see legislation)....

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Question Preview:

Critical essay: Current issues in staffing the organization re Service industry Current research indicates that for guest interaction positions, many venues are choosing to recruit not on hard skills – but on soft skills (teamwork, problem-solving, self-management etc). However, many Managers are confusing soft skills with personality traits as measuredby a personality type indicator test and this brings into question the legality, validity andreliability of such selection process (see legislation).

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Solution Preview

The assignment is about human resource planning. The selection and recruitment of the people in the organization is a crucial process nowadays. This is because of the reason that the efforts and the attitude of the employees only determine the direction in which the graph of the organization will shoot in the context of its growth.

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