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Accounting Information Systems and client’s problems and evaluate a solution to meet their business needs.

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Pressure Hydraulics is a locally owned business that currently has three service centres; Newcastle, Toronto and Maitland. Each service centre provides maintenance and specialised servicing of hydraulic systems as used in cars, trucks and earth moving equipment. The Maitland service centre also provides a specialty service to the mining industry where two purpose built trucks go onsite to service a range of mining equipment. The business has become quite profitable in the past years and its owner, Allan Taylor, has devised plans to expand by opening service centres at Coffs H...

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Question Preview:

Pressure Hydraulics is a locally owned business that currently has three service centres; Newcastle, Toronto and Maitland. Each service centre provides maintenance and specialised servicing of hydraulic systems as used in cars, trucks and earth moving equipment. The Maitland service centre also provides a specialty service to the mining industry where two purpose built trucks go onsite to service a range of mining equipment. The business has become quite profitable in the past years and its owner, Allan Taylor, has devised plans to expand by opening service centres at Coffs Harbour and Gosford. Allan has future plans for other service centres along the east coast of NSW. He also feels that the time is right to look at how IT can support the existing business and enable his future business plans. Currently, Allan spends a portion of each day at each service centre to monitor its operations. This is leaving little time to continue developing his business and he realises he will not be able to spend the same sort of time in the Coffs Harbour and Gosford service centres. Existing System Each service centre operates as an independent business, with eight technicians in the workshop (one of whom is a workshop foreman) and one office assistant. The office assistant takes phone calls from people requesting quotes for work or to have work done. For requests on quotes, the office assistant looks up a hard copy of a price book (known as The Price Book) and gives a verbal quote. Allan is unhappy with the time being taken to update the Price Book as the office assistant is often too busy to update the prices from the supplier invoices. Sometimes, this time delay results in either lost sales if the price has gone down or lost income if the price has gone up. If a customer phones to make a booking for work to be done, the office staff assistant writes down the

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Solution Preview

There is a very profitable local business, which provides maintenance and servicing of hydraulic systems, which are used in cars, trucks, earth-moving equipments. They were operating from three service centres. Now the owner has decided to expand the business with more number of service centres. The owner is facing scarcity of resources both with regards to time and resources to carry out the expansion plan and hence is looking for an IT solution to help him deal with the solution.

Currently, the entire process of the business is carried out manually. That is, right from the stage of procurement of order to banking the inflows of the business happens by manual intervention. This has resulted in a great deal of difficulty in managing the business. It had lead to over burdened staff, delay in updating the master rates book, Lost sales, lost income, Misinterpretations, occasional overbooking of orders and slack periods on the other side, Discrepancies in the rate quote to the customers while offering them the deal and while booking it on the job card, Manual process of completing the job card and sending it to office where the job card is invoiced and payment is collected. The manual process also extends to placing orders for the used stock.

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