Guest Management System and Pacific Resorts Group.

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Guest Management System and Pacific Resorts Group.

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The CEO of PMP Consultants Pty Ltd (PMP) has been in dialogue with members of the newly formed Pacific Resorts Group (PRG) regarding their intended initiative to modernise information systems facilities across their Barrier Reef resorts. As a result of these talks (and reputation for competence PMP Consultants holds in the project management arena) PMP has been contracted to provide a preliminary planning document in the form of a briefing paper to the PRG Board. If done properly, this report will form the basis for internal high-level discussions plus input to a Request-For-Tender (RFT) to be issued by PRG to Information Systems service providers in early December 2014. A well-received report would have three direct (and major) benefits for PMP itself: 1. It would almost certainly guarantee an invitation for PMP to tender for planning/managing the actual implementation of the upgrade and integration project. Winning this would, in turn, make the company eligible for undertaking a range of associated - but at this point still confidential - PRG affiliated projects. This series of significant activities could become a lucrative and high profile income stream for PMP over the next 5 years. It would also allow the company to acquire an incumbent’s advantage over potential rivals who are still mostly unaware of the scale of PRG’s (and the PRG parent company’s) planned development. 2. It could allow PMP to expand its enterprise into the state of Queensland – something the PMP CEO has been hoping to do for the last two years ever since the Queensland government announced new tax incentives towards high-tech businesses operating within their geography. 3. An exceptional submission has potential to see the PMP CEO offered a non-executive Directorship on Pacific Resorts Group Board of Directors. With a similar existing position on the Board of a well-known NSW sports club, he regards this potential new appointment as an excellent opportunity for further personal networking with high-status peers in the Resorts sector. Needless to say, professionalism and thoroughness of the project management briefing report is an important issue not only for the future of PMP but for the CEO personally. Please download the attached file.

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The aim of the report is to present an all-inclusive plan outlining the methodology as well as controls in a system development for Pacific Resorts Group (PRG). The report provides the details on the objectives of the project, the identification .and management of stakeholders, management of risks, budget control, the various required chores, together with the various other critical aspects of the plan of the project so as to ensure that the new Guest Management System (GMS) is successfully delivered.

At this time, Pacific Resorts has leaseholds on four islands that are situated within Great Barrier Reef of Queensland. For the people who seek luxury - Daydream and Brampton Islands, for the people who are nature lovers and desire an eco-holiday - Heron Island, and executive retreats, and specialised \sanctuary for honeymooners, as well as for the ones seeking increased exclusivity and privacy - Orpheus Island. The Pacific Resorts take pride in the fact that it offers a friendly and relaxing holiday to the vacationers, along with facilities of high quality, several leisure activities, as well as services of responsive and knowledgeable staff. The majority of resorts run operation for 11 months in a year, barring Brampton that runs for the entire year. In the month of March, there are high possibilities of cyclone and heavy rainfall, and hence Pacific Resorts utilizes this downtime for training staff, up-gradation of infrastructure, introduction of novel facilities, as well as performing maintenance so that there is low hassle to patrons. There are several holiday activities offered by the Resort. Except for Orpheus, child minding is as well available across all resorts. PRG competitive edge of PRG lies in its name for uniqueness, safety, as well as for offering a positive and generous environment for patrons to de-stress and relax. Pacific Resorts has been putting in a lot of efforts towards maintaining the recognition for its brand pertaining to leisure of high-quality, therefore, it admits that the safety of customers, security, service, and enjoyment are significant. Therefore, the Guest Management System has to be adopted for enhancing the experience of leisure through automation, integration, as well as simplification of several current manual processes that require human intervention and/or where the existing service is inconsistent across the different island resorts.

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