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The word hospitality refers to meeting the requirements of the guests with goodwill and kindness. The hospitality industry, therefore, offers services to the public when they are not at home. The industry of hospitality falls within the service industry and entails several broad categories, including restaurants, event planning, lodging, transportation; theme parks, and cruise etc. This industry is a numerous billion-dollar industry, which is dependent on the leisure time availability as well as the personal disposable income of the people. Hospitality industry is an intricate one. It envelopes several jobs, actions, locations, as well as fiscal brackets. The industry includes four major segments – lodging, food and beverage, recreation, as well as travel and tourism. (Reynolds, n.d.)
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