Using the organization, worker role and referral information for Marion Smith within the case study your task is to;
Assume that you are the case manager and describe your role with Marion.
Discuss how you would apply the overarching and practice functions of the case management model described in this subject, within the organization and community context information provided. This includes reflective discussion on your approach to practice that focuses on decisions and reasons for practice, the effectiveness of your practice and alternative approaches, skills or techniques (to demonstrate critical thinking).
Demonstrate a person-centred case management approach to practice.
Clearly outline and describe the communication and advocacy skills you would use.
Community Context Information:(the context and case study information is fictitious and has been developed for this assessment exercise.)
Echo Valley is a town of 15,000 population, surrounded by small mixed farming areas. Much of the local industry is related to agricultural supplies or supports and the general businesses required to support everyday living.Local businesses include; a chemist, grocery stores, medical surgery, hairdresser, clothing and shoe stores, several charity shops, church organizations, community health centre and Indigneous Health Service.One of the local church organisations offers a food bank service for those in need, as well as a financial counselling service which is free of charge. There are Department of Human Services – Centrelink and Community Services offices in town that are operated full time. There are some private practitioners; physiotherapist, and counsellors.
The mental health services are provided by a team that is located in another town, Apollos, one hour away. There is a regular public bus service, weekly, to Apollos, leaving Echo Valley at 8 am and returning at 6 pm on a Thursday. A Community Transport service is sometimes available by appointment at a low cost to consumers. The local library has some public computer internet access available and offers skills development courses in computers and resume writing.
There are two local high schools – a public and a Catholic high school. There are also two local public schools, again, a public and Catholic school. School counsellors for the Catholic schools travel from a nearby centre. There is a school counsellor attached to the public schools but they are only available 3 days per week.The Public Schools have an Aboriginal Liaison officer and also offer parent information sessions on child development and behaviour management on a monthly basis.
Echo Valley has some seasonal work available during summer, as some of the smaller agricultural farms produce fruit and vegetables and pickers and packers are required. There is also an abattoir in town but it operates intermittently due to fluctuations in market demand.Rental properties are fairly costly at present because there is a major road reconstruction project occurring nearby.Many of the workers for this project have taken medium term leases locally as the project is expected to take 12 – 18 months to complete. There are limited Department of Housing properties available.
There are a number of informal groups in town, such as; sports clubs, ladies and craft groups, church based organizations and a Rotary Club. The local facilities include several parks, a swimming pool, public library and some good camping areas in the valley area just outside town. There is an increase in tourism often in summer as it is a pretty valley known for good bushwalking and camping opportunities and is located around 2 ½ hours drive from the city.
Much of the local population is of Anglo-Australian descent, there is a small Indigenous population in town.With the contract road work, there has been an increase in the cultural mix in the area. Several of the construction workers have relocated their young families to the area with them for the duration of the project.
Organisation, Referral and Worker Role Information
You work full time as a case manager for children and families at the Echo Valley Family Centre, a non-government organisation.
Marion has 3 children and has self referred as she is concerned about her son James’ behavioural outbursts – in the process of discussing this she tells you that she is also a bit worried about the cost of her drinking and would like to try to ‘cut down’ a bit.
The Echo Valley Family Centre is funded by a range of State government programs and auspices a range of services including; drug and alcohol, family and adult counsellors, a child and family service, and an interim service for people with disabilities. The local Alcoholics Annonymous group utilise the Family Centre building after hours.You are one of two case managers at the Echo Valley Family Centre and have good links with professionals in other organisations. Appointments with clients are ‘centre based’ for safety reasons.
Case Study – Marion Smith
Marion is a 33 year old sole parent of three children aged 14 (Joe), 8 (James) and 6 (Shell) years, respectively.Mick, the father of Joe, is an Aboriginal man and has been very involved in Joe's life since Marion and the children returned to the area.Mick regularly has Joe for contact visits. Jim, the father of the younger two children, is currently in jail for fraud and is not due to be released for another four years. Marion has ended her relationship with Jim, except for the children receiving ‘special occasion’ correspondence from him.
Marion moved back to the local area approximately 6 months ago thinking that she might get some help from Joe’s father. She has recently started a relationship with a much older man who stays irregularly with her overnight when he visits town as part of his role in the road construction project occurring in the area. There is some concern (unconfirmed rumours) that this older man (Barry) may present some risk to the children.
Marion has been diagnosed with schizophrenia and is on a disability pension. She is known for drinking fairly heavily on a regular basis, though this is more often at home than out, as she has concerns that “welfare” may become involved if they become aware of how much she drinks each night.Marion's drinking has increased in the last two years, since Jim went to jail.This increase has been from three or four stubbies most nights of the week, to five or six per night during the week and about that, plus a few cans of bourbon and coke on the weekends. Marion often forgets to take her medication for schizophrenia.
Marion would like to find some sort of work, part time. She used to work in an administrative job before she met Jim.Jim and Marion were in a domestic violence relationship and Marion says that, she gave up work to ‘keep the peace’. She started drinking regularly while she was with Jim.
Joe has recently started truanting from school and his school marks have suffered. Joe’s father has started to argue with Marion about what ‘she should do’ about this. Marion feels she needs Mick to be involved with Joe and give her a bit of a break but she is feeling stressed about Joe’s school issues and how Mick is pressuring her about it.
James has a mild learning disability and receives some support at school through a teacher’s aide. His behaviour is difficult though as he lashes out when he becomes frustrated by not being able to do homework or not understanding something easily.
Shell is withdrawn and spends a lot of her time playing in her room. She worries a lot about Marion and is often asking Marion if she can make 2 minute noodles or toast for dinner. When Joe is at home, he sometimes helps with getting meals organized but more often lately he is off with friends wandering around town when he is not spending time with Mick.
Marion is good friends with a few women in town that she knew when she lived here before. One lives nearby but the others she doesn’t see often because she doesn’t have a car and it’s a long walk to their homes. The friend nearby has tried to tell Marion that Barry is a ‘bit weird’ and is ‘taking advantage’ of her and not treating her well, but Marion doesn’t want to hear this as she believes Barry is a ‘great bloke’.
This assessment item allows you to apply case management principles, theory and functions to practice. You need to put yourself in the role of a case manager in a human service agency.
It is important that the marker is able to identify your understanding and application of person-centred practice principles and the functions of the generic case management model, as described within this subject.
You will find completing at a minimum the following topics helpful before you commence assessment task 2.
The topics are located on interact.
Topic5: Overarching Functions;
Topic6: Integrating community and informal supports;
Topic7: Phased functions;
Topic8: Organisational dimensions – intra and inter agency;
Topic9: Practitioner Roles and Responsibilities ; and
Topic 10: Diverse Contexts and client groups.
This assessment task is aligned to the following Learning Outcomes;
be able to define case management
be able to develop an understanding of the main models of case management with a specific focus on a generic model.
be able to apply the generic model of case management to a simulated situation via a case study.
be able to identify the main skills and tensions in case management practice.
be able to develop critical thinking and theory to practice application skills.
be able to apply appropriate academic writing, referencing and presentation skills.
Your paper will be marked out of 50.
Marking criteriaAssessment Task 2– Case Study Paper
Criteria HD DI CR PS FL
8.5-10 7.5-8.4 6.5-7.4 5-6.4 0-4.9
Role of Case Manager
Paper contains a thoughtfully structured, detailed argument that is superior in its presentation.
Case management role is succinctly and comprehensively described, critiqued and linked to the case study, organisation and community context. Paper contains a thoughtfully structured argument that is meticulously presented.
Case management role thoroughly and extensively described, critiqued and linked to the case study, organisation and community context. Paper has a well-structured argument and thorough in its presentation.
Case management role described and linked to the case study, organisation and community context. Some critique provided. Paper is clear and structured.
Case management role described and linked to the case study, organisation and community context. Role of case manager not clearly explained.
Case manager role not clearly linked to the case study.
13.5 - 15 11.5--13 9.5-11 7.5-9 0-7.4
Application of Case Management functions/ processes
Paper contains an outstanding structured argument and is superior in its presentation.
It contains a succinct, extensive and thorough analysis of case management functions and processes. An extensively and carefully structured analysis of the related theoretical concepts of case management. Contains a well-presented structure, analysis and critique of the related theoretical concepts of case management. Argument is structured.
Application of case management functions and processes described. Minimal exploration of case management.
Functions and processes not fully explored.
13..5-15 11.5- 13 9.5 - 11 7.5- 9 0-7.4
Person-centred case management approach,
with reference to communication skills and advocacy skills
/15 Paper contains a thoughtfully structured argument and is superior in its presentation.
It applies a person-centred case management approach to the case study in a detailed, convincing, succinct and outstanding way.
Communication and advocacy skills are clearly identified and continuously referred to throughout the paper. There is a superior reflection about how they are applied. Argument is carefully structured.
It applies in an outstanding, extensive and thoughtful way the person-centred case management approach to the case study.
Communication and advocacy skills are clearly identified and continuously referred to throughout the paper.There is an extensive reflection about how they are applied. Argument is well-structured. It applies and critiques the person-centred case management approach to the case study.
Communication and advocacy skills are clearly identified and continuously referred to throughout the paper. Argument is structured. Presents some critique of the person-centred case management approach and how it applies to the case study.
Communication and advocacy skills are clearly identified and continuously referred to throughout the paper.
Limited or no reference to the person-centred case management approach, communication skills or advocacy skills
8.5-10 7.5-8.4 6.5-7.4 5-6.4 0-4.9
Presentation and referencing
/10 Contains an outstanding and comprehensive reference list that is related to the argument.
The argument is extensively and comprehensively informed by literature
No spelling or grammar mistakes or typos.
It strictly abides with the APA referencing style The argument is extensively informed by literature.
There are few spelling or grammar mistakes or typos.
There is an extensive reference list and it is related to the argument.
It strictly abides with the APA referencing style. Well-structured argument that is thorough in its presentation
Argument informed by the literature
Abides by the APA referencing style, includes reference list
There are a small number of spelling or grammar mistakes or typos The paper is structured with introduction , sub headings and conclusion
Generally abides with the APA referencing style, includes reference list
Generally good expression but with spelling or grammar mistakes or typos
Argument adequately reflects the literature Poor structure, no introduction or conclusion
No coherent argument.
The answer does not reflect literature about the topic
Considerable errors of grammar and spelling, incomplete sentences or paragraphs
Does not use APA referencing or there are major shortcomings
No reference list
Over or under length
It is School policy that all referencing should be in accordance with the APA Style Guidelines (American Psychology Association). Information to support APA style referencing is available on the CSU website at: http://www.csu.edu.au/division/studserv/learning/referencing/index.htm
Please submit as a WORD document and not as a PDF. It is difficult for the markers to add useful comments to a .pdf file.
There can be a range of guidelines on how many references should be used for particular word limits. A minimum expectation is that you refer to relevant prescribed readings for your assessment work and engage with wider material from reliable academic sources. The key is to be accurate and sufficient in order to inform and support your work effectively. Consider the following convention as a minimum for your work:
1000 words = minimum 6 references
1200 words = minimum 6-8
1500 words = minimum 8-10
2000 words = minimum 10-12
2500 words = minimum 12-14
3000 words = minimum 14-16, etc.
Please note: Markers will be looking for your ability to sufficiently, accurately and effectively support your work. They want to see genuinely informed discussion and analytical writing that leads to coherent and critical academic arguments.
You are required to provide an introduction, body and conclusion to your paper. This includes the use of headings to signpost your work clearly.
It is recommended you visit the guidelines on critical thinking and assessment writing checklist under assessment information in the subject outline.
In the role of Case Manager students will use the case study provided to discuss (describe and interpret) the way they would conduct case management practice. They will demonstrate the communication and advocacy skills they bring to the role, discuss the application of case management processes and functions with a client centred focus to the client case study within the organisational context identified. This includes discussion of potential tensions; strengths/limits to approaches.
Unlike usual practice reports, this case study paper will demonstrate how students have applied the concepts and functions of this subject to their practice. This will be evidenced through the content and critical reading/research in particular.
View Less >>