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SIT50416 Diploma of Hospitality Management

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SITXHRM004 Recruit, select and induct staff SITXHRM002 - Roster staff SITXHRM006 Monitor staff performance SITXHRM003 Lead and manage people...

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Question Preview:

SITXHRM004 Recruit, select and induct staff SITXHRM002 - Roster staff SITXHRM006 Monitor staff performance SITXHRM003 Lead and manage people

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Background Scenario

As stated in the Business details above, ACA Cafe’ Restaurant is owned and managed by partners Emma Supreme and Rufus Clarendon. The restaurant trading hours:

Monday – Friday:     6:00am – 9:30pm

Saturday:    8:00am – 4:00pm

Sunday     8:00am – 12:00pm

ACA Cafe’ Restaurant has been experiencing consistent growth in sales and numbers of customers over the last two years. This growth has led to a need for an additional restaurant Manager for day to day operations and management of the business and a fifth Wait staff for customer services. The aim is to recruit a Restaurant Manager who is able to provide an intermediate service between clients and suppliers to plan marketing campaigns and strategies that help meet sales as well as overseeing of other key responsibilities which includes overseeing food preparation, ensuring quality of the servings, the establishment of inventory, adhering to health and safety precautions, record keeping WHS practices for health inspectors, and manage customer complaints with the drive to amplify his/her position in taking responsibility for higher-level work operations and manage staff performance. The fifth Wait staff will cater the key but not limited to responsibilities in taking orders, serving food and beverages to customers in dining establishments, formulate listed checks and take payments and maintenance and set up of the dining areasthat will ensurethey have a satisfying dining experience. Refer to the current organisational chart and key personnel as stated previously in e-learningYou are the current Manager, Joe Roux, who works four days a week. You are a good manager and works odd weeks of the month from Monday to Thursday and every even week from Saturday to Tuesday. You are not available on Fridays and the restaurant does not run as smoothly. The owners of the restaurant have also decided to start opening on more hours on Saturdays and Sundays as follows:Saturday:   6:00 am to 8:00 pm 

Sunday: 6:00 am to 2 pm 

and would like to have at least one manager working from Monday to Saturday.Owners Emma has provided you (assume yourself to be Joe Roux) with the task of recruiting a full-time or part-time Restaurant Manager (working Tuesday–Saturday or Wednesday–Saturday). Recruitment, selection, and induction processes must be undertaken in accordance with relevant external standards, such as legislation and codes of practice, and internal standards, such as organisational policies and procedures.You will need to review organisational documentation and undertake preliminary research into hiring a Manager for ACA Cafe’ Restaurant.The new staff member needs to be appointed within six months.Consultation notesThe following are recorded notes from consultations that you have undertaken with management.

Emma Supreme – OwnerEmma wants to spend the minimum on advertising the position and generally prefers to try advertising online and through word of mouth. She really wants the new Restaurant Manager to start sometime in the next six months.In terms of the salary, Emma explains that ideally, they want to hire someone who is available for a full-time work week (38 hours) at $45.00 an hour. Emma would like to be present during the interview session and is available to conduct interviews on Tuesdays, Wednesdays, Thursdays and Fridays, but she requires at least 48 hours’ notice.Emma also mentions that it is important to ensure that anyone of any age, gender, cultural background feels welcome to apply. Emma says: ‘We’ve tended to write ads in the past with extremely formal English and sophisticated wording and I feel like it has limited our applicant pool to people with university degrees. I want to move away from that kind of advertising to attract someone with the right skills, not someone with a PhD.’When you write the advertisement, put my name and email as the contact details for submitting the applications.

Task 1: Recruitment Schedule    5 Marks

Assuming you are in the position of Joe Roux, you are required to prepare a recruitment schedule (using the template provided below) for the recruitment of a new Restaurant Manager of ACA Cafe’ Restaurant. The schedule should clearly support the organisational goals, be ordered logically to reflect the human resources life cycle and include: a)human resources functions and personnel required to complete recruitment b)a schedule which clearly indicates the different stages of recruitment and steps to be undertaken c)timelines for each of the stages/steps.

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