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OPERATIONS MANAGEMENT- INDIVIDUAL ASSIGNMENT Topic: Manufacturing and service systems Many services (entertainers, travel agents, stockbrokers, lawyers) depend largely upon the performance of people,

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OPERATIONS MANAGEMENT- INDIVIDUAL ASSIGNMENT Topic: Manufacturing and service systems Many services (entertainers, travel agents, stockbrokers, lawyers) depend largely upon the performance of people, while others (phone companies, utilities) rely more heavily upon the use of equipment or facilities. The people-equipment mix is significant because people are better at devising improved ways of doing jobs, but machines are more predictable and measurable. Of most significance, however, is that manufacturing systems deal primarily with planning, scheduling, and controlling physical materials....

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OPERATIONS MANAGEMENT- INDIVIDUAL ASSIGNMENT Topic: Manufacturing and service systems Many services (entertainers, travel agents, stockbrokers, lawyers) depend largely upon the performance of people, while others (phone companies, utilities) rely more heavily upon the use of equipment or facilities. The people-equipment mix is significant because people are better at devising improved ways of doing jobs, but machines are more predictable and measurable. Of most significance, however, is that manufacturing systems deal primarily with planning, scheduling, and controlling physical materials. With service systems, the production control efforts concentrate largely upon the flow of (human) customers. Requirements (Guidelines and Instructions) - In a South African local context with local companies (meaning South African companies), discuss the “Manufacturing and service systems” as above enunciated, and base your arguments on the following key concepts: - Demand pattern – Labor content – Interaction with customer – inventory – output characteristics. How should this topic be understood and researched? The assignment consist of working with both systems (Manufacturing and Service). The two systems have been introduced, the researcher should look into them thoroughly and discuss based on suitable key concepts as given (a concept is suitable either for one system or both). It comes clear when discussions for the two systems are made separately followed with an investigation through appraisal on how best or to which extent each concept is well integrated into each system. - Word count: 4500 Words

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EXECUTIVE SUMMARY

This study is to understand the importance of operational management that helps an organization to achieve operation success in terms of manufacturing or service system. As operational management is the core of any business, that includes all the other departments in such a collaborative way that helps in providing better product and services. It is important to achieve strategic fit that helps any

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