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Introduction
In any form of organization, employees form an indispensable component of firm’s resources. Employees make use of organizational resources for production and delivery of products and services to customers. Employeesare face of an organization, no matter whether the firm is manufacturingor service delivery oriented. Since employees are engaged in different organizational functions and interact with various stakeholders such as customers, creditors, debtors, financial institutions, government and non-governmental authorities, vendors and suppliers, effective and efficient employee behaviour management gains essence for firm’s smooth functioning and attainment of organizational objectives (Chou, S., Barron, K., 2016). Managers working at various levels in an organization are entrusted with the responsibility of co-ordinating, directing, monitoring and supervising employees
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