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Total Quality Management is a procedure where a company improves the quality of the products for the satisfaction of the customers; there are regular processes and practices for the same. A philosophy of management to be involved in creation and consumption of the services and goods which are offered by them which also includes the participation of the workforce, suppliers and even customers so as to meet the expectation of the customers.
The approach to TQM is an initiative since 1950 and off late in the 1980s it became very popular in the companies and organizations.The culture of total quality management requires certain level of quality in the service or product in all aspects of the operations within the company, it is doing the right work in the right manner as such to avoid and eradicate the defects and wastage from the operations and production. TQM is a comprehensive method which works horizontally in the organization, other siblings or acronyms of TQM are Continuous quality improvement (CQI), Total Quality control (TQC), Quality function deployment (QFD), Statistical Quality control (SQC), Quality in daily work (QIDW) etc. The framework of effective quality measures which helps in increasing profitability and competitiveness of the organisations is TQM.
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