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Specific motivational idea that fits in each of the four quadrants in Exhibit.

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Assume that you are a front-line manager at a call center. Try to come up with a specific motivational idea that fits in each of the four quadrants in Exhibit 16.2: Positive Extrinsic; Positive Intrinsic; Negative Extrinsic; Negative Intrinsic....

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Question Preview:

Assume that you are a front-line manager at a call center. Try to come up with a specific motivational idea that fits in each of the four quadrants in Exhibit 16.2: Positive Extrinsic; Positive Intrinsic; Negative Extrinsic; Negative Intrinsic.

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Positive Extrinsic The call center employees can be deployed targets for daily and weekly calls. A reward system should be announced for every 10% increase in the calls from the assigned. This number should be based on the history of calls that have been completed by the best performer in the team and thus the tone should be set for a healthy competition.

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