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MBA402: Governance, Ethics, and Sustainability

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Assessment 2 Case Study – Trading.com BackgroundTrading.com is a company that offers ordinary people share investment courses and ongoing mentoring services. The philosophy at Trading.com is that anybody can become a successful share investor if they have the right mindset, education,and support.The company was established three years ago by successful share trader JospeDrake. He has grown Trading.com into a medium sized business employing over100 staff with offices in Sydney, Melbourne, Brisbane, and Adelaide. One year ago the company’s course sales increased dramatically and n...

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Assessment 2 Case Study – Trading.com BackgroundTrading.com is a company that offers ordinary people share investment courses and ongoing mentoring services. The philosophy at Trading.com is that anybody can become a successful share investor if they have the right mindset, education,and support.The company was established three years ago by successful share trader JospeDrake. He has grown Trading.com into a medium sized business employing over100 staff with offices in Sydney, Melbourne, Brisbane, and Adelaide. One year ago the company’s course sales increased dramatically and now its operations are expanding faster than the company’s capacity to hire and induct new staff.Jospe considers this to be a great problem to have and continues to hold the staff accountable for delivering strong financial performance.But the company’s regional managers are not as thrilled as Jospe with the organization's surge in growth. The rapidly increasing need for more consultants has forced the company to lower their employment standards, hiring many new people with little to no previous experience in sales. Business ModelTrading.com generates leads by advertising free introductory webinars that explain how share investment can be used as a vehicle for achieving early retirement. Webinar attendees are contacted after the introductory webinar by consultants who invites them to a free face-to-face consultation. At this meeting the consultant attempts to sell the potential new client a share investment courses priced at $10,000.The consultants are managed by regional managers in each city. The regional manager report to a senior management team that includes Jospe as the company CEO.

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Introduction

Trading.com is a company that was established by the trader Jospe Drake offering the ordinary people share investment courses as well as mentoring services. The operations of the company expanded more than the capacity of the company to hire new stuff. The need to hire more consultants had led to lowering the employee standards. This report will prepare a risk assessment report of Trading.com using the Risk Exposure Calculator to address pressure pointsdue to growth, culture and information management.

A. Pressure points due to growthi) pressure for performanceRisk Exposure Calculator reflects the pressure points available in every organization that resultsinto high risk like increased speed of the operational expansion or high internal competition. Thispressure point can be either high or low. High pressure points indicate the company is exposed todangerous risks. Due to the growth of Trading.com, the company hired new stuffs that had littleor no experience. With such situation, Jospe Drake expects from the staff to deliver highfinancial performance. The CEO and the regional managers have of Trading.com have setambitious profit goals. Those who are able to deliver the service will be rewarded and those whoare unable to meet the expectations are not provided with bounty rewards. This is where pressurefor performance steps in (Simons, 1999). If managed effectively, pressure can help in meetingchallenging goals and lead to creativity and innovation. In case of Trading.com, since theconsultants receive no cooperation from the regional managers and senior management, theymight feel immense pressure to succeed and meet the deadlines of the company. In this case, theCEO provides high score to the employees who get star performance and recognition. Pressureon this point is high as it leads to high expectations for better financial results. In the case ofTrading.com, the consultants feel increased pressure to perform as the CEO and the topmanagement has set aggressive goals without providing any inputs from the subordinates. Thecompany has also reduced the $10,00 course fee commission for each client to a basic salary of$30,000 per annum. Thus, the pressure for performance is high in case of Trading.com.

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