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Answer any five (5) from the following questions. Each question carries 12 marks. 1.Outline the similarities and differences between manufacturing and services in terms of operations management.

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Answer any five (5) from the following questions. Each question carries 12 marks. 1.Outline the similarities and differences between manufacturing and services in terms of operations management. 2.Identify the competitive priorities (CSFs) in a service organization of your choice. What is the role of the operations manager in ensuring that these CSFs are achieved in the organization? 3.Does your organization emphasize time – based competition? What are the advantages and disadvantages o...

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Question Preview:

Answer any five (5) from the following questions. Each question carries 12 marks. 1.Outline the similarities and differences between manufacturing and services in terms of operations management. 2.Identify the competitive priorities (CSFs) in a service organization of your choice. What is the role of the operations manager in ensuring that these CSFs are achieved in the organization? 3.Does your organization emphasize time – based competition? What are the advantages and disadvantages of time – based completion for your organization? 4.Identify the daily beliefs and guiding beliefs for your organization. Provide three examples of each. How do these beliefs compare with reality? 5.Investigate the types of qualitative forecasting techniques used in your organization. How do senior managers identify the appropriate forecasting technique to use in different circumstances? Do you think these techniques are used appropriately in your organization? 6.Describe the basic layout types for both manufacturing and service facilities, and identify when each is best used. 7.What criteria are used for purchasing decisions of key components in the supply chain in your organization (or one with which you are familiar) 8.What do you see as an opportunity to improve the planning process in your organization?

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There are both the similarities and the differences between the manufacturing and the
service sectors with respect to the operation management. The differences that are there between
them are:
Differences
Manufacturing Services
There is the production of the tangible
goods with respect to the manufacturing
operations. Something that could be held,
touch and feel.

The service operation is into the production of
the intangible goods. There are many industries
under this including the hospitality, banking,
consulting and advertising (Heizer, 2016).

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