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This report is an attempt to supply a quick summary of a lot of unremarkably used frameworks, models and methodologies, and provides a brief outline of their connectedness to, and activity and integration with, ITSM. ‘Key takeaways’ are provided for every framework and methodology. Within the manner ahead and therefore the entail a brand new role section, the manner ahead in relevancy such multi model integration methods, and therefore the new role construct of a multi-model measuring system, are mentioned.
There are different frameworks discussed in this report so as to provide with a handy report pertaining to information of different frameworks such as ISO/IEC 20000 – International Standard for Information Technology Service Management, ISO 38500 – International Standard on IT Governance, COBIT - Control Objectives for Information and Related Technologies, CMMI - Capability Maturity Model, and Prince2 - Poojects IN Controlled Environments.
Since the report is intended to provide information on the potential impact of ITSM frameworks, there are no decisions provided and no suggestions of changes have been advised.
As an IT service management consultant, this report has been developed with details so as the management has the required information at the disposal.
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